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Operations
Operations
1.0 Pre-Launch
1.0 Pre-Launch
1.0 Pre-Launch - 01 Documentation
1.0 Pre-Launch - 01 Documentation
1.0 Pre-Launch - 02 DLC Partners & Stakeholders
1.0 Pre-Launch - 02 DLC Partners & Stakeholders
1.0 Pre-Launch - 03 Site Audit & Survey
1.0 Pre-Launch - 03 Site Audit & Survey
1.0 Pre-Launch - 04 Systems & Processes
1.0 Pre-Launch - 04 Systems & Processes
2.0 Launch
2.0 Launch
2.0 Launch - 01 Presentations & Proposals
2.0 Launch - 01 Presentations & Proposals
2.0 Launch - 02 Menus & Marketing Material
2.0 Launch - 02 Menus & Marketing Material
2.0 Launch - 03 Vendor Forms & Information
2.0 Launch - 03 Vendor Forms & Information
2.0 Launch - 04 SOPs & Protocols
2.0 Launch - 04 SOPs & Protocols
2.0 Launch - 05 Staffing & Onboarding
2.0 Launch - 05 Staffing & Onboarding
2.0 Launch - 06 Operational Systems & Software
2.0 Launch - 06 Operational Systems & Software
3.0 Active Operations
3.0 Active Operations
3.0 Active Operations - 01 Documentation
3.0 Active Operations - 01 Documentation
3.0 Active Operations - 02 Vendors Inventories & Quotes
3.0 Active Operations - 02 Vendors Inventories & Quotes
3.0 Active Operations - 03 Menus Brochures & Printed Collateral
3.0 Active Operations - 03 Menus Brochures & Printed Collateral
3.0 Active Operations - 04 SOPs & Protocols
3.0 Active Operations - 04 SOPs & Protocols
3.0 Active Operations - 05 Staffing
3.0 Active Operations - 05 Staffing
3.0 Active Operations - 06 Operational Equip. & Programs
3.0 Active Operations - 06 Operational Equip. & Programs
3.0 Active Operations - 07 Presentations & Proposals
3.0 Active Operations - 07 Presentations & Proposals
New Documentation Page
M E M O R A N D U M O F U N D E R S T A N D I N G
TO: Aaron Traylor, Project CFO
The Madison Club
FROM: Scott Popowich
Director of Clinical Operations, Patronus Medical, LLC
CC: Ryan Schwartz, Chief Executive Officer, Patronus Medical, LLC
David Kirken, General Manager – The Madison Club
RE:
Revised Medical Oversight & Staffing Services – 2022-23 Season
DATE: August 29, 2022
Thank you for continuing to entrust the health, safety and medical needs of the Madison Club
to Patronus Medical. We look forward to supporting the Madison Club during its’ 2022-2023
season. I wanted to outline the specifics of this engagement to ensure we are aligned.
Destination Medical Oversight and Advisory Services
- Medical Oversight o Provide clinical oversight for the health and welfare activities of the club. Direct medical personnel and authorize treatment. Establish medical policies, procedures, practices. Advise on emergency procedures and best practices. Provide consultation and guidance on hygiene and sanitation practices with respect to public health. o Telemedicine consults 24/7/365 for advanced cases from board certified physicians. o Patient Care Coordination with local hospitals in the event a member or guest needs services that cannot be treated on-site Patronus will coordinate the referral and manage physician and hospital relations with local facilities. o Medical Evacuation Management and repatriation manages the complex process of medevac services to return a member or guest to their hometown or a medical destination for further treatment. o Public Health Advisory and Oversight Services ensure the club is prepared with information and resources to deal with local or regional medical matters, such as pandemics or disease outbreaks. Includes access to expertise for contact tracing, case management, policies and procedures and other tools and resources.
Memorandum of Understanding – Patronus Medical, LLC
The Madison Club
August 29, 2022
Page 2
Site-based Medical Services
o Full-time (40 hours/5 days per week, schedule determined by club
management) staffing of on-site Advanced Practice Paramedic ensures
members, guests and employees have access to specially trained medical
personnel during their stay for all medical support needs, including
COVID testing. Medical personnel will be certified in a combination of
Advanced Cardiac Life Support, Pediatric Advanced Life Support,
Prehospital Trauma Life Support, Advanced Airway Placement, and
Advanced Wound Care.
o Patronus is willing to provide daily (8 hours per day/7 days per week)
staffing throughout the season. A 30 day ramp up period is required to
expand to a full coverage model.
o Above medic to serve as Destination Advanced Practice Paramedic
providing independent oversight of the administration of and compliance
with established organizational procedures for health and safety matters
including on site medical program, guest/employee screening and social
distancing practices and sanitation programs. Dual reporting to club GM
(or designee) and Patronus Medical Director ensures independence and
accountability.
o Operation of Acute Care Medical Clinics allow members and guests to
enjoy their time at the club and minimize stay interruption due to
illnesses and accidents. On-site clinics provide diagnosis and treatment
of a variety of conditions.
▪ Members and guests will receive basic services (acuity levels 1
and 2) at no cost. This covers common clinic visits for basic care
(general health inquiries, bandages, over-the-counter medications,
topical examinations, assessment of vital signs, etc.). For clinic
visits where the acuity level is assessed at 3 or higher, a
reasonable and customary charge for the visit and any supplies
will be charged to the member or guest. Acuity level designation
is at the sole discretion of the provider. If requested, patients will
be provided an insurance super bill which can be submitted to
their insurance company for potential out-of-network
reimbursement.
o Clinical testing and screening for illnesses and diseases including
COVID-19 and many other conditions such as strep throat, ear infections
and influenza.
- Readiness Services o Option to implement Discovery4Life program which places critical equipment throughout the property to respond to the four most frequent life-threatening emergencies: cardiac arrest, anaphylactic reactions, bleeding control and opioid overdoses. o Purchasing Platform allows Patronus to outfit client locations with medical devices, supplies, personal protective equipment, clinics in a can, vehicles and other materials only available through licensed physicians or medical organizations. Memorandum of Understanding – Patronus Medical, LLC The Madison Club August 29, 2022 Page 3
- Wellness Services o Option to offer club members hydration procedures inclusive of restorative and therapeutic injections of fluids and vitamins to support performance, health and wellness goals.
- Value Added Services o Member access to Patronus’ Elite Travel and Private Health Membership programs at discounted rates for coverage when members and guests are not on-property o Access to Patronus physicians and medical personnel for siteleadership/President/General Manager
Service Levels: Existing guidelines, protocols and service standards typically associated with
destination medicine will be in effect. At all times, Patronus will ensure that medical personnel
operating at the club are cognizant of hospitality standards and will ensure interactions with
members and staff are professional.
Staffing: Patronus will place appropriately credentialed, licensed (where applicable) and
qualified personnel at the club. The club will have the right to review credentials of proposed
staff and participate in interviews if requested. Club will not unreasonably object to the
placement of any individual personnel. Patronus will make every reasonable effort to place local
staff at the club to eliminate lodging, travel and associated costs.
Site Visit: As part of these services, Patronus agrees to make one site visit of approximately
two days’ duration with up to two members of our medical direction team annually.
Duration of Services/Term: Patronus will begin providing on-site services on October 3, 2022
and will conclude on May 31, 2023.
Termination: This Memorandum of Understanding (and any associated agreements) may be
terminated by either party by providing 90 days’ written notice.
Exclusivity: Patronus Medical will be the exclusive provider of health and medical services to
the club, including hydration services. This exclusivity does not pertain to employee health,
aesthetic spa services or wellness programs. Should the club choose to provide other cosmetic
procedures to its’ members/guests, Patronus will coordinate these services with local providers
on behalf of the club at no additional charge. A designated room separate from the clinic
treatment space will be needed to be provided for these services.
Confidentiality: Each party agrees it and its representatives will hold in strict confidence all
data and information obtained with respect to another party or any subsidiary thereof from any
representative, officer, director or employee, or from any books or records or from personal
inspection, of such other party, and shall not use such data or information or disclose the same
to others, except to the extent such data or information is published, is a matter of public
knowledge, or is required by law to be published. In the event of the termination of this
agreement, each party shall return to the other party all documents and other materials
obtained by it or on its behalf and shall destroy all copies, digests, work papers, abstracts or
Memorandum of Understanding – Patronus Medical, LLC
The Madison Club
August 29, 2022
Page 4
other materials relating thereto, and each party will continue to comply with the confidentiality
provisions set forth herein.
All medical records and protected health information will be governed by HIPAA and other
applicable laws.
FEES
Patronus Medical’s fee for the services described are as follows:
SERVICE
FEE
Medical Oversight & Direction
Included with staffing
Staffing of Advance Practice
Paramedic/Registered Nurse
Additional staff to support high
volume periods and club events
$750 per eight-hour day
$650 per eight-hour day
Overtime Pay
All efforts will be used to avoid overtime if
possible. When requested by club
management (i.e., special events) or
necessitated by emergency situations,
overtime staffing is billed at $150 per hour.
Overtime will be paid in accordance with the
laws of the State of California.
Medical Consultations
Charge to member/guest:
Acuity Level 1 & 2 - included
Acuity Level 3 (acute) - $275
Acuity Level 4 (urgent) - $400
Acuity Level 5 (critical) - $550
Purchasing Platform
Supplies provided at cost plus 25%
administrative fee.
• Club to provide a budget of up to
$1,000 per month for basic supplies.
• Supplies in excess of $1,000 to be
approved by club management prior to
purchase
• Patronus will make recommendations
of key equipment, supplies,
medications, etc. to maintain a
functioning clinic setting
Therapeutic IV/IM Wellness,
Restoration & Rehydration
Services
$75 per IV Infusion (cost to club)
$15 per IM injection and IV add on (cost to
club)
The club reserves the right to set
member/guest pricing for IV/IM services
beyond its cost.
Memorandum of Understanding – Patronus Medical, LLC
The Madison Club
August 29, 2022
Page 5
License of Rapid Antigen COVID19
Testing
Device
Waived (previously $500/month)
COVID-19 Testing Materials
$45 – Rapid Antigen Tests
Travel, Lodging, Per Diem, Etc.
• Patronus will make every reasonable
effort to hire local personnel. In these
cases, the club will not be responsible
for lodging, per diem or transportation
expenses.
• For Patronus site visits and cases
where providers from outside the
Riverside County area (greater than 60
miles one way from the club) are
utilized, the club will be provided a
travel budget for approval in advance.
• Patronus will be reimbursement for
round trip airfare, lodging,
transportation and accommodations
for the Medical Director and Clinical
Operations Manager site visit
Other obligations and mutual agreements:
o The club agrees to provide on-site transportation for the medical provider. This
can be in the form of a golf cart or other vehicle suitable for responding to
emergencies and providing in home services. At no time will the provider use
his/her own personal vehicle for these purposes.
o Medical provider will be allowed to participate in staff meal programs afforded
to other club employees.
o The medical provider should not be called into work on his/her day off
without prior approval from Patronus medical management.
Other financial terms:
o Club has ability to set member pricing for COVID-19 tests. Club is responsible
for collection of fees through member billing function. Patronus will invoice club
monthly for testing services during the prior month.
o The club has the ability to set member pricing for in home services. Any
services provided in home are considered inclusive in the daily staffing fee.
o Patronus will bill members for acuity level 3 through 5 clinic services (more
advanced care). Club is responsible for collection of fees through member billing
function.
o Patronus will invoice the club monthly for patient encounters less a $75 per
patient encounter as the club’s administrative fee for coordinating member
billing functions and to cover costs associated with operating the onsite medical
program
o Payment of the invoice in full is not contingent on the club’s collection from the
member
o All bills are due NET 30. Late payments will be assessed a 1.5% finance charge.
Memorandum of Understanding – Patronus Medical, LLC
The Madison Club
August 29, 2022
Page 6
Please feel free to contact me at (585) 520-9805 or spopowich@patronusmedical.com with any
questions or items you would like to discuss.
Thank you for the opportunity to be of service to your club, members and employees.
This Memorandum of Understanding is acknowledged and agreed to by:
THE MADISON CLUB
By:
Name:
Aaron Traylor
Its:
Project Chief Financial Officer
Date:
PATRONUS MEDICAL, LLC
By:
Name:
Scott G Popowich
Its:
Director of Clinical Operations
Date: