A/V & Comms

A/V & Comms

PHONE/TELECOM

Objective

Provide phone and data systems consistent with the property or operator. Consult with your Discovery Well Being representative for additional system information.

Locations

Ringing phones may disrupt a spa experience. The number and location of phones is dependent upon the size and operational philosophy of the spa. Confirm with your representative the locations of all phones which may be located at:

• Check-out desks

• Administrative areas

• Nails and salons

• Attendant areas in locker rooms

• Staff room areas in order for therapists to check appointments.

• Locker room emergency phone

• Fitness

LOCAL AREA NETWORK

Objective

Provide local area network systems consistent with the property or operator systems. Consult with your Discovery Well Being representative for additional information.

Considerations:

• Confirm the necessity of a UPS system with your representative.

• Provide hardwire and/or wireless technology throughout the space. Refer to the hotel guidelines on Technology for additional information.

• Provide data wiring compatible with systems at all point of sales areas and workstations. The areas may include:
• Check-in, Find Out table(s)
• Check-out desk(s)
• Retail
• Administrative areas
• Nails and salons
• Attendant areas in locker rooms
• Staff lounge areas in order for therapists to check appointments.
• Fitness

SECURITY & SURVEILLANCE

Objective

Provide security and surveillance system consistent with the property or operator. Consult with your Discovery Well Being representative for system requirements.

Considerations

• Confirm the location in which the system shall be monitored and recorded.

• Coordinate camera locations with the interior design.

• Areas with security and surveillance may include:
• Arrival
• Retail
• Points of entry or exit
• Vulnerable windows

• Cameras are not permissible at areas where guests maybe disrobed.

DURESS ALARMS & EMERGENCY PHONES

Objective

Provide duress alarms or emergency house phones at potentially problematic areas.

Considerations

• The duress alarm/house phone must be clearly indicated and easily accessible from the area it serves.

• Provide signage in both English and the local language and provide clear instructions for use.

• The emergency alarm system should engage a local alarm and relay an alarm to a centralized location monitored 24 hours a day.

• Provide a duress alarms/emergency house phones at:
• Fitness areas
• Pools, whirlpools, vitality pools, hot tubs, plunge pools
• Steam room, snow cabin, aromatherapy, Hammam, rhassoul, and sauna room

AUDIO

Objective

Confirm the audio requirements with your Discovery Well Being representative. The distributed audio system must be adaptable to different power types and languages as the system will be used across the globe. Anticipate 4-6 sources.

Equipment

Provide a lockable audio closet to house the equipment located close to the administration offices or back of house for ease of monitoring. The equipment may consist of satellite music receivers, iPod players, and/or MP3 players. Ensure the system is adequately grounded to eliminate speaker “hum.” Provide a UPS system to “clean” the power and to protect the components from power fluctuations.

Concept

The sound system should be designed with several separate music zones. Each zone requires a minimum of four separate music channels and a volume control with an “off” position. Speakers should be evenly spaced and concealed. Music zones may be separated as follows:

• Front of house zone: arrival, retail, hallways leading to treatment rooms, and hallways to locker areas

• Women’s and Men’s locker areas: grooming areas, showers, lockers, and hallways. Provide GFCI protected controls and waterproof speakers for the wet areas

• Wet areas, Steam, Sauna, pools, etc.

• Nails and Salon

• Fitness spaces

• Treatment Rooms: Every treatment room should have a docking station for an MP3 player, located out of site in the cabinet. Provide one ceiling speaker located at the head end over the guest receiving a treatment.

• Outdoor spaces

TELEVISION

Objective

Provide a cable or satellite system consistent with the property or operator’s system. Consult with the Discovery Well Being representative for additional information.

Considerations

• Confirm the television locations with the representative that may include:
• Administrative areas (for training)
• Nails and Salons
• Waiting rooms
• Fitness
• Studios