Facility Design Process
Facility Design Process
Design Guides
Design Guides
01.0 Arrival
01.0 Arrival
02.0 Administration
02.0 Administration
03.0 Retail
03.0 Retail
04.0 Lockers/Changing
04.0 Lockers/Changing
05.0 Relaxation Spaces
05.0 Relaxation Spaces
06.0 Indoor Amenities
06.0 Indoor Amenities
6.14 Sensory Deprivation Rooms
6.15 Reflecting Pool
6.16 Indoor Kneipp Walk
6.17 Herbal Baths
07.0 Spa Treatment Rooms
07.0 Spa Treatment Rooms
Spa Dispensary
08.0 Regenerative Medicine
08.0 Regenerative Medicine
8.1 Arrival (RM)
8.2 Seating (RM)
8.3 Restrooms (RM)
8.5 Apothecary Prep & Dispensary
8.6 Apothecary Lounge
RM Dispensary
Housekeeping / Janitor
Records and Copy Room (RM)
Product/Supply Storage (RM)
Copy Room and Records (RM)
Work Stations (RM)
Diagnostic Room
Acute Care
Medical Treatment Room
Medical Exam Room
Conference / Group Consultation Space
Consultation Room
IV Terrace/Garden
IV Prep
IV Lounge
09.0 MedSpa
09.0 MedSpa
10.0 Beauty Salon
10.0 Beauty Salon
11.0 Barber/Men’s Salon
11.0 Barber/Men’s Salon
12.0 Spa Culinary
12.0 Spa Culinary
13.0 Support
13.0 Support
Staff Workspace
Other Mechanical Rooms
Staff Lockers
Janitor/Housekeeping
General Storage
Supervisors Workstations
Product Storage (Secured)
Staff Restroom
Linen Storage
Soiled Linen Cart Staging
Clean Linen Cart Staging
Staff Lounge
Therapist training room
Telephone/Audio/Server Room
Mechanical / Electrical Room
14.0 Fitness
14.0 Fitness
Mind-Body Studio
Physical Therapy Area
Strength Training
Support Staff Office/Work Area
Recovery Area
Stretching Area
Back of House Storage
Restroom(s)
Hospitality Station
Studio Storage
Large Group X Studio
Small Group X Studio
Functional Studio
Personal Training Space
Cardio Training
Fitness Diagnostics
Fitness Trainers Office
Fitness Director Office
Arrival/check-in
15.0 Outdoor Fitness
15.0 Outdoor Fitness
16.0 Outdoor Thermal Amenities
16.0 Outdoor Thermal Amenities
17.0 Landscape
17.0 Landscape
1.0 Pre-Launch - 01 Documentation
1.0 Pre-Launch - 01 Documentation
1.0 Pre-Launch - 02 DLC Partners & Stakeholders
1.0 Pre-Launch - 02 DLC Partners & Stakeholders
1.0 Pre-Launch - 03 Site Audit & Survey
1.0 Pre-Launch - 03 Site Audit & Survey
1.0 Pre-Launch - 04 Systems & Processes
1.0 Pre-Launch - 04 Systems & Processes
18.0 Other Wellness Associated
18.0 Other Wellness Associated
19.0 Circulation
19.0 Circulation
2.0 Launch
2.0 Launch
2.0 Launch - 01 Presentations & Proposals
2.0 Launch - 01 Presentations & Proposals
2.0 Launch - 02 Menus & Marketing Material
2.0 Launch - 02 Menus & Marketing Material
2.0 Launch - 03 Vendor Forms & Information
2.0 Launch - 03 Vendor Forms & Information
2.0 Launch - 04 SOPs & Protocols
2.0 Launch - 04 SOPs & Protocols
2.0 Launch - 05 Staffing & Onboarding
2.0 Launch - 05 Staffing & Onboarding
2.0 Launch - 06 Operational Systems & Software
2.0 Launch - 06 Operational Systems & Software
3.0 Active Operations
3.0 Active Operations
3.0 Active Operations - 01 Documentation
3.0 Active Operations - 01 Documentation
3.0 Active Operations - 02 Vendors Inventories & Quotes
3.0 Active Operations - 02 Vendors Inventories & Quotes
3.0 Active Operations - 03 Menus Brochures & Printed Collateral
3.0 Active Operations - 03 Menus Brochures & Printed Collateral
3.0 Active Operations - 04 SOPs & Protocols
3.0 Active Operations - 04 SOPs & Protocols
3.0 Active Operations - 05 Staffing
3.0 Active Operations - 05 Staffing
3.0 Active Operations - 06 Operational Equip. & Programs
3.0 Active Operations - 06 Operational Equip. & Programs
3.0 Active Operations - 07 Presentations & Proposals
3.0 Active Operations - 07 Presentations & Proposals
Administration
Spa administrative areas are vital components of spa operations, although they might not be directly visible or accessible to customers. These areas handle a variety of critical tasks necessary for smooth and efficient spa functioning:
- Management Operations: The administrative area is where the spa management oversees all operations. This includes scheduling appointments, coordinating staff, handling financial management, maintaining inventory, and more.
- Customer Service: While the reception area handles initial customer interactions, the administrative area often takes care of advanced customer service issues, such as handling special requests, resolving complaints, processing refunds, and dealing with complex bookings.
- Employee Coordination: This area is also where employee schedules, payroll, and other HR-related tasks are managed. It serves as a hub for coordinating staff, both those dealing directly with customers and those working behind the scenes.
- Financial Activities: Financial management tasks such as accounting, billing, and financial reporting are typically handled in the administrative area. This ensures the financial health of the spa and helps in strategic planning and decision-making.
- Inventory Management: The administrative area frequently oversees procurement and inventory management, ensuring the spa is well-stocked with necessary supplies, from towels and robes to skincare products and essential oils.
- Compliance and Licensing: Administrative staff typically manage necessary reports, licenses, and compliance documents, ensuring the spa remains in good standing legally and with health and safety regulations.
- Confidentiality: The administrative area often stores confidential information, such as customer records, employee details, and financial data. Having a dedicated, secure area for such information is crucial.
- Marketing and Sales: The administrative area is generally involved in planning and executing marketing strategies and sales promotions to attract and retain customers.
A well-organized and efficiently managed administrative area can significantly enhance a spa's overall performance, customer satisfaction, and profitability. The design of the administrative areas should be equally important as the customer-oriented parts of the spa facility. These areas should be designed to facilitate workflow, communication, and productivity, with considerations for privacy, ergonomics, and efficiency.