1.0 Arrival

1.0 Arrival

List view
Facility Design Process
Design Guides
01.0 Arrival
02.0 Administration
03.0 Retail
04.0 Lockers/Changing
05.0 Relaxation Spaces
06.0 Indoor Amenities
07.0 Spa Treatment Rooms
08.0 Regenerative Medicine
09.0 MedSpa
10.0 Beauty Salon
11.0 Barber/Men’s Salon
12.0 Spa Culinary
13.0 Support
14.0 Fitness
15.0 Outdoor Fitness
16.0 Outdoor Thermal Amenities
17.0 Landscape
1.0 Pre-Launch - 01 Documentation
1.0 Pre-Launch - 02 DLC Partners & Stakeholders
1.0 Pre-Launch - 03 Site Audit & Survey
1.0 Pre-Launch - 04 Systems & Processes
18.0 Other Wellness Associated
19.0 Circulation
2.0 Launch
2.0 Launch - 01 Presentations & Proposals
2.0 Launch - 02 Menus & Marketing Material
2.0 Launch - 03 Vendor Forms & Information
2.0 Launch - 04 SOPs & Protocols
2.0 Launch - 05 Staffing & Onboarding
2.0 Launch - 06 Operational Systems & Software
3.0 Active Operations
3.0 Active Operations - 01 Documentation
3.0 Active Operations - 02 Vendors Inventories & Quotes
3.0 Active Operations - 03 Menus Brochures & Printed Collateral
3.0 Active Operations - 04 SOPs & Protocols
3.0 Active Operations - 05 Staffing
3.0 Active Operations - 06 Operational Equip. & Programs
3.0 Active Operations - 07 Presentations & Proposals
Design Resources
 

Arrival Area


The arrival area is critical space in the spa design. It serves multiple purposes including:
The arrival area is critical space in the spa design. It serves multiple purposes including:
  • First Impression: The arrival area is typically the first physical space that customers experience in the spa facility. It sets the tone for the entire visit and can significantly impact a customer's perception of the facility. A well-designed arrival area that exudes tranquility and professionalism can convey the quality of service that the spa provides.
  • Transition Space: The arrival area serves as a transitional space from the external environment to the serene setting of the spa. It aids in beginning the relaxation process as clients shift from their usual hectic routines to a state of calm and tranquility.
  • Customer Service Point: The arrival area is usually where customer service begins. It's where guests are greeted, checked in, and briefed about the various services available. A well-organized and efficient arrival area can contribute to smoother operations and customer satisfaction.
  • Sales Opportunities: The arrival area often includes a retail section where spa products are displayed for sale. It represents a crucial opportunity for additional revenue and for promoting products that complement the services provided.
  • Waiting Area: Sometimes, the arrival area also functions as a waiting area where guests can relax before their treatment begins. Comfortable seating, pleasant aromas, and a soothing ambiance can make the waiting time enjoyable and set the mood for the upcoming spa experience.
  • Brand Representation: The design, decor, and atmosphere of the spa arrival area represent the spa's brand. It manifests the spa's character and philosophy and can play a significant role in differentiating the facility from its competitors.
  • Information Hub: The arrival area is also where clients can find information about the spa's services, promotions, packages, and policies. It's the ideal place for displaying brochures, flyers, or digital information.