1.2 Arrival Lobby

Arrival Lobby

Objective

Provide a reception area to welcome guests, to arrange appointments, and to serve as a control point for spa activities. The successful integration of the spa theme with the architectural elements and functional requirements is required to create a positive first impression and a welcome sense of arrival involving all five senses.

Space Planning

Position the welcome desk when possible directly across from the entrance. If multiple entrances are required ensure that the welcome desk and/or check out desk staff can monitor guest traffic.

Design Features

The reception desk is the focal point of the entrance design unless it is deemed secondary to an architectural feature or prominent view.

Larger spas may utilize separate but identical stand up desks for greeting guests prior to a treatment and checking guests out after a treatment.

The desk should be uncluttered and have clear sightlines of the retail areas. Ensure the desk meets local accessibility codes.

Flooring and Wall Finishes

Furniture and Equipment

Arrival Desk Design

• Specify a durable work surface material that is easily cleaned and pleasant to write on.

• Computer Processing Unit (CPU) or hand-held mobile device,

• Screens should not be visible to guests.

• Ensure adequate ventilation for the CPU

• Wireless keyboard

• Printer

• Card swipe shared between two stations

• Barcode scanner

• Wireless mouse

• Depending upon spa size and staffing, telephones maybe answered at the welcome desk. (This is discouraged.) Phones should have the ability to control the volume of the ringer.

• Mount phones vertically on the desk maintaining a clutter free counter surface.

• Lockable cash drawers keyed separately.

• Coordinate cash drawers to open automatically with transactions.

• Open shelves for marketing literature concealed from guest view.

• Built-in trash container shared between two stations.

• Adequate space for wrapping purchases.

• Shelving for gift wrapping accessories.

• Button to signal for assistance connected to the administration areas.

• Miscellaneous drawers and adjustable shelves.

• Duress alarm indicator from the wet areas.

• Locate the audio system and controls convenient to the reception desk or the administrative area.

Lighting

Temperature and Ventilation

Electrical and Technology Requirements

The number of computer stations will vary with the spa size and whether a separate check-out desk is part of the spa program. Refer to the architectural program or consult with your client representative to determine the number of computer stations. The general rule is one computer station per five treatment rooms with a minimum of two.

Infection Control and Safety Measures

Adjacencies

The reception area may also serve as a lobby for related retail, nails, café, and fitness facilities.

Circulation

Plan the arrival circulation so nail, and fitness guests have clear access to these spaces. Service traffic such as laundry carts and deliveries must be avoided through the reception lobby.

FAQs